Refund policy
Last updated: October 30, 2026
30-day return requests
You may request a return within 30 calendar days after delivery. For a change-of-mind return, the item must be in new, unused and undamaged condition, with its included accessories complete. Keep the original packaging where practical to protect the return. We do not apply an automatic category-wide exclusion to ordinary items in this catalog.
Damaged, defective, wrong, or incomplete orders
Contact us if an item is damaged, defective, incorrect, missing a part, or materially different from its description. Tell us the order number and what happened; photos may help when practical and safe. The unused/undamaged condition for a change-of-mind return does not prevent reporting a defective or damaged item. We will assess the appropriate remedy under the circumstances and applicable law.
Request instructions before sending a return
Email support@teesmate.com with the order number, item, and reason. Returns are by mail. We will explain the next steps and confirm the correct return address. A free prepaid return label is included in your package, and Teesmate pays eligible return shipping. If the label is missing or unusable, contact us for assistance before sending the item. Do not send returned goods to our business correspondence address unless we specifically instruct you to do so.
Fees and exchanges
We do not charge a restocking fee for eligible returns. We accept exchanges requested within 30 calendar days after delivery. For a change-of-mind exchange, the item must be in new, unused and undamaged condition, with its included accessories complete. Contact us with your order number and the item you would like to exchange to confirm the instructions and next steps before sending anything back. These change-of-mind conditions do not limit your applicable rights for damaged, defective, incorrect, incomplete or materially misdescribed goods.
Refund method and timing
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
We will notify you of the return assessment. If a refund does not appear after the provider’s posting period, contact us with the order number so we can help check its status.
Cancellation and legal rights
Contact us promptly to request cancellation before shipment; we cannot guarantee a stop after fulfillment begins. If we cannot ship on the promised schedule, we will provide notice and cancellation/refund options required by law. This policy does not exclude non-waivable rights under applicable federal or state consumer law.
Contact Teesmate
Operated by Blate 79Mint Preloral Shop INC.
2432 Fairview Spur, Owensboro, KY 42303, United States
support@teesmate.com · +1 (270) 302-9521
Contact Us · teesmate.com
Business correspondence address only. This is not a walk-in retail store.
For returns, contact us first. We will provide a prepaid return label and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.