FAQ

Teesmate sells golf ball markers, divot repair tools, cleaning accessories and sets, towels, gloves, tees and holders. Read the product listing for the selected configuration, dimensions, fit and included pieces.

Teesmate is an independent online retailer. Unless expressly stated on a product page, we do not claim to manufacture the products offered or to be affiliated with or endorsed by any third-party brand. Product brand and model references identify the item, rather than a relationship with Teesmate.

Standard shipping is offered to the 50 United States and Washington, DC. We do not offer international shipping. We do not ship to PO Boxes, U.S. territories, or APO/FPO/DPO addresses. For address-specific carrier restrictions, contact us before ordering; availability must be confirmed rather than assumed.

Standard shipping is free, with no minimum purchase. Any applicable taxes and the final order total are shown at checkout. See Shipping Policy.

Allow 1–2 business days for processing and an estimated 2–4 business days in transit after shipment: approximately 3–6 business days overall. Business days are Monday–Friday, excluding U.S. federal holidays. These are estimates, not guaranteed arrival dates. Ask us about timing for Alaska, Hawaii, remote locations, or a time-sensitive trip before ordering.

We provide shipment information when available for the order. If a tracking link has not updated or your delivery appears delayed, email your order number to support@teesmate.com so we can investigate. Do not rely on an estimated delivery date as a guaranteed appointment.

Contact us as soon as possible with the order number and requested change. We will check whether processing can be stopped or the address corrected; changes are not guaranteed once fulfillment has started. If an order cannot be cancelled, the return policy remains available after delivery.

Request a return within 30 calendar days after delivery. For a change-of-mind return, items must be in new, unused and undamaged condition, with their included accessories complete. Damage, defects, wrong items, missing parts, or a material difference from the description are handled separately; you do not need to describe a defective item as undamaged.

Email support@teesmate.com with your order number, the item, and the reason. For a product problem, include photos if useful and safe. Returns are by mail. We will provide instructions and confirm the correct return address. Use the free prepaid return label included in your package; contact us if it is missing or unusable. Do not send goods to our correspondence address without instructions.

Return shipping for eligible returns is free. A free prepaid return label is included in your package; contact us if it is missing or unusable. Contact us before mailing a return so we can arrange the appropriate route.

No. We do not charge a restocking fee for an eligible return.

We accept exchanges requested within 30 calendar days after delivery. For a change-of-mind exchange, the item must be in new, unused and undamaged condition, with its included accessories complete. Contact us with your order number and the item you would like to exchange to confirm the instructions and next steps before sending anything back. These change-of-mind conditions do not limit your applicable rights for damaged, defective, incorrect, incomplete or materially misdescribed goods.

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

Contact us promptly with the order number and a description of the issue. Keep the packaging where practical, and provide photos when useful. We will assess an appropriate remedy for damage, defects, wrong items, missing parts, or goods materially different from their description. Prompt notification helps us investigate; it does not reduce your return period or non-waivable legal rights.

Prices are in USD. Payments are processed through Shopify Payments and any other methods displayed at checkout. Eligible wallets can depend on your device, location, currency, and checkout eligibility. A method is available only when it appears for your order. Our catalog items are one-time purchases, with no subscription or automatic renewal attached.

Use Cookie settings to review or change optional cookie preferences. You can also open Your Privacy Choices for available privacy controls. Choices apply through Shopify privacy controls; separate third-party browser controls may also be relevant. See Privacy Policy.

Email support@teesmate.com with your request and the state where you live. Where applicable, you may request access, correction, deletion, portability, or an opt-out of sale, sharing, or targeted advertising. We may need to verify your identity or an authorized agent’s permission. You can appeal a decision by replying with “Privacy appeal.” We respond within the period required by applicable law.

Email support@teesmate.com or call +1 (270) 302-9521. Include an order number when relevant, but never send a full payment card number, CVV, password, or other unnecessary sensitive information. Our address is for business correspondence, not a walk-in retail store.

Applicable taxes are calculated and displayed at checkout. Standard shipping has no charge or minimum purchase. Review the final order summary before paying; we do not request payment by personal transfer, cryptocurrency, or off-site bank accounts.

Choose the listed hand, color and size on the product page. A left-hand glove is worn on the left hand; it is not a label for the golfer’s dominant hand. Check the material and size designation before ordering. We do not offer unlisted sizes or infer a universal fit.

No. This range includes different cup shapes, stepped bodies and materials. Compare the length and material of the selected option. A photograph with several tee examples does not establish the number supplied in a pack.

Check whether the listing includes a hat clip, removable marker or folding fork. A marker supplied with one tool is not automatically included with another item. Compare the stated dimensions and included components.

Each set is offered as described on its individual listing. Compare the towel, brush, holder and other listed parts. Displayed golf balls, extra colors and demonstration props are not included unless specifically stated.

Follow the instructions for the specific item. Leather gloves, microfiber towels, metal tools and refillable brushes have different care needs. Do not apply a textile washing routine to leather or assume a brush is suitable for every club finish. Check the material and any supplied care directions before use.